Refund Policy

1. Our Commitment

At Trocador, we are committed to providing high-quality educational content. We believe in the value of our web development course and want you to feel confident in your purchase. That's why we offer a hassle-free 30-day money-back guarantee.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Timeframe: Your refund request must be made within 30 days of your original purchase date
• Valid Purchase: You must have a valid proof of purchase
• Original Purchaser: Refund requests must come from the original account holder

3. How to Request a Refund

Requesting a refund is simple. Follow these steps:

1. Contact Us: Send an email to support@trocador.me with the subject line "Refund Request"
2. Include Details: Provide your order number, the email address used for purchase, and the date of purchase
3. Reason (Optional): While not required, we appreciate feedback on why the course didn't meet your expectations
4. Confirmation: We will confirm receipt of your request within 24-48 hours

4. Refund Processing

Once your refund request is approved:

• Processing Time: Refunds are processed within 5-10 business days
• Original Payment Method: Refunds will be issued to the original payment method used for the purchase
• Bank Processing: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account

5. After a Refund

Once a refund is processed:

• Your access to the course will be revoked
• Any downloaded materials should be deleted
• Your account may be deactivated
• Community access will be removed

6. Exceptions

While we strive to honor all refund requests, the following situations may not be eligible:

• Requests made after the 30-day period
• Accounts found to be sharing course content illegally
• Repeat refund requests from the same individual
• Purchases made with stolen payment methods

7. Promotional and Discounted Purchases

Courses purchased during promotional periods or at discounted prices are still eligible for our 30-day money-back guarantee. The refund amount will be the actual amount paid.

8. Bundle and Package Purchases

If you purchased a bundle or package that includes multiple courses or products:

• Full bundle refunds are available within 30 days
• Partial refunds for individual items within a bundle may not be available
• Please contact us to discuss your specific situation

9. Chargebacks

We encourage you to contact us directly for any issues before initiating a chargeback with your bank or credit card company. Chargebacks result in:

• Immediate account termination
• Additional fees that may be passed on to you
• Potential legal action for fraudulent chargebacks

We are always willing to work with you to resolve any concerns.

10. Contact Us

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us: